Metro Detroit MacBook Users

By Jeffrey Buck

An unfortunate event happened this past week. As I slid my MacBook Pro (Purchased in October 2007) out of my backpack at work, I pushed the power button to allow the computer to begin its start up routine. One minor problem, however- the startup sequence was missing a major step; the screen remained black.

After a similar incident happened earlier this week to a friend, I had some background information as to why this may have happened. According to Apple (If Steve Jobs wrote a Bible this phrase would be in there a lot):

“In July 2008, NVIDIA publicly acknowledged a higher than normal failure rate for some of their graphics processors due to a packaging defect. At that same time, NVIDIA assured Apple that Mac computers with these graphics processors were not affected. However, after an Apple-led investigation, Apple has determined that some MacBook Pro computers with the NVIDIA GeForce 8600M GT graphics processor may be affected. If the NVIDIA graphics processor in your MacBook Pro has failed, or fails within four years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty.”

I was nervous at first because of the fact that my warranty had unfortunately expired last month. Thankfully, they have addressed the problem as something they need to fix regardless if you have a warranty still or not (Although there is a four-year cap).

After scheduling my Genius Bar appointment (My Brother Gary’s favorite Apple concept. He once had it out with an employee because his charger malfunctioned and he wanted it replaced. She asked if he had made a “Genius Appointment.” He replied that he had not made an appointment. She said that she wouldn’t be able to help him and suggested he use one of the many computers in the store to do so. I’m not sure she knew who she was dealing with.) I got some good news and bad news after the tech or “Genius,” or Dave, went through several tests to determine the problem.

Good News: The problem is either with the graphics card (Covered) or the “Logic Board.” (Not covered)

Bad News: I may have to pay upwards of $350 to have the computer fixed.

Good News: Apple has decided to take care of it.

Bad News: Parts might take 7-10 days. But could only be 3-5.

Ever since purchasing my iPhone I have began to use my computer less and less, especially since finishing school and no longer having to use it to write papers, research topics, login to Blackboard, etc., but this blog has brought the need back. I do have the power to use my phone to write a post through the WordPress app, but I’m not prepared to put myself through doing that quite yet.

I guess this post is sort of a service announcement for those Mac users that may have purchased any of the following during the stated time period:

Specific products affected:

MacBook Pro 15-inch and 17-inch models with NVIDIA GeForce 8600M GT graphics processors

MacBook Pro (17-Inch, 2.4GHz)

MacBook Pro (15-Inch, 2.4/2.2GHz)

MacBook Pro (Early 2008)

These computers were manufactured between approximately May 2007 and September 2008.

Hopefully you don’t have a problem. But if you do hopefully it’s soon before your four year windows closes.

And some words of advice:

Be nice to your “Genius” until they start demanding you pay.

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1 Comment

Filed under Detroit

One response to “Metro Detroit MacBook Users

  1. Apple hardware is so cheap. They charge so much for software experience alone.

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